+44 (0) 20 8977 7997 info@conferencecollective.co.uk

Join the team

Come and join our fun and hard-working events’ team in Teddington in South West London. Between us we have over 20 years’ experience in the industry and look forward to many more. 

Conference Manager

The Conference Manager will be the main point of contact for clients providing information, advice and support in respect of the overall management of their events.

Based in Teddington, Middlesex, the Conference Manager will support the efficient and effective delivery of an annual portfolio of conferences and exhibitions and be the first point of contact for a number of clients. You will need to be very customer orientated with excellent communication skills. Your strong administrative, organisational, IT and customer service skills, along with experience in dealing with the public and external suppliers, both in person and over the phone will demonstrate you have the ability to manage a variety of tasks in an accurate and timely manner to meet event deadlines.

 

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You will thrive in a pressured environment, have the ability to prioritise a heavy workload and have keen attention to detail. You should have good written and verbal communications skills and have excellent customer service skills and experience. You will be skilled in Excel, Word and Outlook and be comfortable in learning new software packages with the aim of working independently without supervision. More than anything you need to be enthusiastic, conscientious and a reliable team player with a can-do attitude and a hardworking approach.

Our clients include the public, private and not-for-profit sectors and our events range from one day events to residential international congresses.

This is a “hands-on” role and involves working as part of a team. The role of Conference Manager varies depending on the client organisation and type of event involved.

Typical activities include:

  • liaising with clients to ascertain their precise event requirements
  • providing a secretariat service for conference committees, producing agendas, minutes and follow-up actions
  • producing detailed plans for events (e.g. timelines, venues, suppliers, legal obligations, staffing and budgets)
  • preparing and managing a budget
  • managing scientific programmes and abstract submissions
  • securing and booking suitable venues and hotels
  • ensuring insurance, legal, health and safety obligations are adhered to
  • coordinating venue management, caterers, stand designers, contractors and equipment hire
  • organising facilities for car parking, traffic control, security, first aid, hospitality and the media
  • identifying and securing speakers or special guests
  • planning room layouts and the entertainment programme, scheduling workshops and demonstrations
  • coordinating staffing requirements and staff briefings
  • selling sponsorship/stand/exhibition space to potential exhibitors/partners
  • preparing delegate packs and papers
  • liaising with marketing and PR colleagues to promote the event
  • liaising with clients and designers to create a brand for the event and organising the production of tickets, posters, catalogues and sales brochures
  • coordinating suppliers, handling client queries and troubleshooting on the day of the event to ensure that all runs smoothly
  • overseeing the dismantling and removal of the event and clearing the venue efficiently
  • post-event evaluation (including data entry and analysis and producing reports for event stakeholders)
  • providing a comprehensive association management service to support the democratic structures of client organisations and to support active participation by members
  • supporting and advising elected officers and committee members in their day to day running of client organisations and to serve as point of contact for selected organisations
  • providing regular reports to keep the client informed of progress of each project
  • support client organisations with regular reviews and updating procedures and policies as required and to assist them in achieving their objectives
  • preparing an annual schedule of activities for client organisations and to ensure that deadlines are observed
  • managing the recruitment of members, exhibitors and sponsors with support from other staff

Education and experience
The successful candidate is likely to possess a high level of academic achievement, with a degree in events management, business administration, marketing, leisure and tourism management or languages or experience in a similar industry. A minimum of three years relevant experience is required.

Skills and interests
Candidates for this post need to:

  • support and direct other members of the team
  • assist the management team with allocation of staff to clients
  • keep oversight of the delivery of our conference services
  • be able to delegate
  • have excellent time management
  • be enthusiastic, self-motivated and outgoing
  • be able to establish productive relationships with people at all levels
  • have good communication and presentation skills and be able to demonstrate excellent organisational skills
  • be able to gather and interpret information for business research
  • be commercially aware and customer-focused
  • have a positive and adaptable approach to problem solving
  • be innovative and creative to distinguish events from the competition
  • have knowledge of sales, marketing or copywriting
  • have experience of budgeting and financial management
  • be able to work as part of a team
  • be able to manage a small team including a conference administrator and temporary event staff
  • possess an eye for detail
  • must work well under pressure, ensuring the smooth and efficient running of each event
  • additional duties as deemed appropriate by the Directors may be allocated from time to time.

Hours/Environment
The hours of work are 09.00-17.30 from Monday to Friday with one hour for lunch. Although our standard working hours are 09.00-17.30, Monday –Friday, longer hours may be required, particularly in the run up to events when it is necessary to meet deadlines.
Weekend and evening may also be necessary and overnight stays away from home will be required for residential conferences.
The job description describes the principal purpose and main elements of the job. It is a guide to the nature and main duties of the job as they exist currently, but it is not intended as a wholly comprehensive or permanent schedule.

Line Management
The Conference Manager will report to the Director who will be responsible for ensuring the allocation of work.

How to apply:
Please submit your CV with a covering letter stating why you are the best candidate for this role and your salary expectations to:
info@conferencecollective.co.uk

Closing date will be Friday, 30 August 2019 at 18.00 BST.

 

Membership and Conference Administrator

We are recruiting a Conference and Membership Administrator who will be the first point of contact for our conference delegates and members providing information, advice and support in respect of their attendance at events or membership of our client organisations.

Based in Teddington, Middlesex, the Conference Collective team provide efficient and effective Conference and Association Management services for a portfolio of clients.

You will be expected to support really solid processes to deliver a stable and consistent service.  You will need to be very client-focused and your strong administrative, organisational, communication and customer service skills will demonstrate you have the ability to calmly manage a variety of tasks in an accurate and timely manner to meet strict deadlines.

Read more

You will thrive in a pressured environment, be able to prioritise a heavy workload and have keen attention to detail. You must have good written and verbal communications skills, be proficient in Excel, Word and Outlook and be comfortable in learning new software packages.  More than anything you need to be enthusiastic, conscientious and a reliable team player with a can-do attitude and a hardworking approach.

As a small company, used to working with a highly experienced and professional team, we have high expectations of the level of productivity of our employees. If you come to us with the right mind-set and skills, we will encourage you to make the most out of this role as an important part of our team.

Typical activities include:

  • Process delegate registrations and membership applications using bespoke software systems
  • Support a comprehensive association management service for our client organisations that encourages active participation by members
  • Meeting deadlines and supporting an annual schedule of activities for client organisations
  • Providing regular reports to keep both our internal management team and clients informed of progress of each project
  • Handling high volumes of telephone calls and emails and responding in a timely and professional manner
  • Reconciling receipt of payments and undertaking credit control to ensure all delegate and membership fees are paid in full and on time
  • Supporting the preparation of regular newsletters, e-zines and other membership communications and marketing materials
  • Maintaining dynamic and interactive websites combined with social media activity for business
  • Preparing standard correspondence in relation to all activities for approval by Managers/Director
  • Preparation and collation of badges, delegate pack inserts and general conference materials prior to attendance at conferences
  • Collating and distributing mailings to delegates, speakers and exhibitors
  • Assisting with logistics of multiple events, undertaken by several Conference Managers
  • Identifying and placing appropriate advertising and publicity for events
  • Supporting exhibition sales and management and liaising with exhibitors, sponsors and contractors under the direction of the Conference Managers/Director
  • Attendance at conferences throughout the UK and occasionally abroad will be expected. This will include overnight stays
  • Preparing post-event evaluation analysis and producing reports
  • Additional duties as deemed appropriate by the Directors may be allocated from time to time.

 

Education and experience

The successful candidate is likely to possess a high level of academic achievement, with a degree in business administration, marketing, events management, leisure and tourism management or languages or experience in a similar industry.  Evidence of relevant experience is required.

The job description describes the principal purpose and main elements of the job.  It is a guide to the nature and main duties of the job as they exist currently, but it is not intended as a wholly comprehensive or permanent schedule. 

Hours of work/environment:

The hours of work are 09.00-17.30 from Monday to Friday with one hour for lunch. Although our standard working hours are 09.00-17.30, Monday –Friday, longer hours may be required, particularly in the run up to events when it is necessary to meet deadlines.

Weekend and evening may also be necessary and overnight stays away from home will be required for residential conferences.

The job description describes the principal purpose and main elements of the job. It is a guide to the nature and main duties of the job as they exist currently, but it is not intended as a wholly comprehensive or permanent schedule.

Skills required:

  • Be a self-starter with a strong work ethic, a proven all-rounder, able to take on a varied workload and lead by example
  • Maintain a professional attitude when dealing with colleagues, clients, delegates, suppliers and members of the public and be able to establish productive relationships with people at all levels
  • Experience of office procedures including drafting business correspondence with an excellent command of written and spoken English
  • Be able to maintain appropriate administration procedures, maintain and coordinate communications and establish new standard operating procedures when required
  • Maintain and coordinate communications, policies and functions as needed
  • Ability to prioritise and take instruction from a number of Managers/Directors as well as communicating regularly to keep colleagues informed
  • Attention to detail is vital
  • The ability to remain calm under pressure and manage your time effectively
  • A confident telephone manner
  • Computer literacy with a good working knowledge of Microsoft Word and Outlook, excellent Excel skills, knowledge of website management and social media in a business environment, confident data processor and familiarity with online marketing.
  • Relevant experience in general office administration.
  • A flexible approach to working is essential in this industry.
  • Additional duties as deemed appropriate by the Directors may be allocated from time to time.

Line Management

The Administrator will report to the Director who will be responsible for ensuring the allocation of work.

 How to apply:
Please submit your CV with a covering letter stating why you are the best candidate for this role and your salary expectations to:
info@conferencecollective.co.uk

Closing date is Friday, 30 August 2019 at 18.00 BST.

 

 

Conference Collective

8 Waldegrave Road,
Teddington, Middlesex
TW11 8HT
United Kingdom

+44 (0) 20 8977 7997
info@conferencecollective.co.uk